Frequently Asked Questions
Who am I buying from?
Founded in 2003, Country Brook Design began as a small family business, crafting beautiful dog collars from the comfort of our kitchen table. Over the years, we’ve grown into a global distributor of high-quality webbing, while maintaining the same commitment to superior products and exceptional customer service. With roots in craftsmanship and a passion for excellence, we continue to serve our customers with care and dedication.
When Will My Order Ship?
- All orders for stock items placed before 1 pm CST will ship the same day.
- Depending on volume and production schedule, orders containing custom items can often take 4-6 weeks. For a shipping estimate on your custom order, please reach out to your customer service representative.
Why Won't The Website Quote My Shipping?
Our webite can only quote small parcel orders. For LTL sized orders, please reach out to your customer service representative for a shipping quote.
Will You Ship Internationally?
Absolutely! We offer DSL International shipping for most countries. Please Note: Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before buying.
How Can I Contact Customer Service?
- Email us at [email protected]
- Call us at (855) 272-8686
- Chat with us by clicking the "Chat With Us" button in the bottom right
Our Customer Service Team is available Monday through Friday from 8:00 am until 7:00 pm Central Time. If you need assistance outside of these hours, please leave us an email, and we will get back to you as soon as possible.
What is Your Return Policy?
We offer no-hassle refunds within 30 days for stock items. For full details, please visit our returns page.