Monthly Archives: April 2014
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April 14, 2014
New craft business owners often underestimate how much time customer service takes, and that time can cut into hours needed for making products. This article lays out a few ways to keep customers happy without letting service take over the day.
One option is handling it yourself, but with structure. Setting specific business hours, using a dedicated business phone number to filter calls, and relying on contact forms and email can make responses more manageable.
Another option is delegating the work. Hiring part time or full time help, outsourcing to a company or virtual assistant, and building a thorough FAQ section can reduce the number of questions that need a personal response.
Automating parts of the website helps too. Anticipating common questions and answering them upfront cuts down on repetitive back and forth. The real goal is good customer service, not just fast service, so systems should protect time and the relationship.
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April 07, 2014Photo Courtesy Arina P Habich / Shutterstock.com
Slacklining is a young sport, but is fast gaining popularity among devotees. As the name suggests, this sport is performed on a slackline, which is line made of nylon webbing that is strung between two objects, usually trees. Commercial slacklines can be a bit pricey, but you can build a DIY version to save some money.
